Coronavirus (COVID-19) Update
The eventual severity of the impact within North America of the COVID-19 virus depends on the effective and timely preventative actions of individuals, families, companies and government agencies. We are all in this together and must all act accordingly. As details and information are changing rapidly on this global crisis, we will be updating this page regularly with information regarding the operations of our business.
At LATICRETE we have already taken action to mitigate immediate risks and have in place contingency plans covering a wide range of potential scenarios. As the situation with the virus is fluid, our plans are updated regularly as more information becomes available.
- Our 8 production facilities throughout the U.S. are operational. Our systems have been built around redundancy of capabilities and continuity of supply and our plants are prepared to support each other in the event that one (or more) must be closed for a time.
- LATICRETE employees are here to serve you. While we have minimized or discontinued all travel (based on state mandates), and are being selective about where we physically appear, we are working remotely to serve our customers through digital communications such as phone, video conferences and online resources.
Our commitment to serve your needs remains a top priority, and we will continue to do so however we can. We're here to continue serving you as we all work through this difficult situation.
ResourcesYour Local Rep - please reach out to them for any support you need.
Technical Service Department - available as always through online chat, email and phone.
Customer Service - call us at 1.800.243.4788 x1219
Free Online Training & Education - we have a variety of resources including LATICRETE University, YouTube videos, Webinars, AIA courses, Virtual meetings and Social Media. Click here to learn more.
Tile Industry COVID-19 Response - Impact Facebook Group - up to date status of tile-related business operations and impact. Click here to join.