Important Notifications
Tuesday, February 16, 2021 at 8:00 PM EST
Grand Prairie, TX Plant
Please be advised that the LATICRETE Grand Prairie, TX plant continues to be under a winter weather advisory!
We expect more snow and ice storms in the area tonight Tuesday, February 16, 2021 through Wednesday, February 17, 2021 causing dangerous roads conditions. For the safety of our Team Members, Customers, Vendors and Carriers, our Grand Prairie, TX Plant will be CLOSED tomorrow Wednesday 2/17/21. We are planning a delayed start, Thursday 2/18/21.
We will work on getting shipments out as soon as safely possible.
We plan to work Saturday, February 20, 2021 to catch up on shipments. However, please note, you should expect shipment delays as carriers are not available in the area with additional power outages.
Our Customer Service Team is currently working from home due to COVID-19 precautions, therefore we don’t anticipate many delays in order entry. Additionally Customer Service Representatives in non-impacted regions can step in to lend remote support should parts of the Grand Prairie TX area lose power or internet services.
It’s imperative that you use the shared Customer Service emails listed below for your region verses personal Customer Service Representative emails. This will help us executing business continuity plans.
Email TX Customer Service
Email SPARTACOTE Orders
Email STONETECH Orders
Thank you and stay safe!
Tuesday, February 16, 2021 at 8AM EST
Indianapolis, IN Plant
Please be advised that our Indianapolis, IN Plant was hit with a large winter storm bringing over a foot of snow to the area creating very hazardous conditions!
For the safety of our Team Members, Customers, Vendors and Carriers our Indianapolis, IN Plant will be closed Tuesday 2/16 and may have a delayed opening on Wednesday 2/17.
Our Customer Service Team is currently working from home due to Covid-19 precautions, we don’t anticipate many delays in order entry with the ability of Customer Service Reps to effectively work from home. Additionally Customer Service Reps in non-impacted regions can step in to lend remote support should parts of the Indianapolis, IN area lose power or internet services.
It’s imperative that you use the shared Customer Service emails for your region verses personal Customer Service Rep emails to help us with executing these business continuity plans.
Email IN Customer Service
Email SPARTACOTE Orders
Email STONETECH Orders
Tuesday, February 16, 2021 at 8AM EST
Grand Prairie, TX Plant
Weather conditions at our Grand Prairie, TX Plant have improved a little and are opening today with a delayed opening, however there is still a lot of snow on the roads. Unfortunately there is another winter storm warming from Tuesday, 2/16 at 6PM until Thursday, 2/18 at 6AM. Due to the current weather predictions our team will be evaluating the impact day by day. Our team is working diligently to ship as much as they can today assuming carriers availability.
Please check back on this page for updates. Thank you and stay safe!